Exchange and Return Policy
Duration
- The customer has the right to return the product within 3 days or exchange the product within 7 days of the date of purchase.
- The product must be in its original condition as when purchased, with all its accessories and packaging.
Exceptions
- Returns and exchanges include all items except: (coffee machines, coffee tools, cups, paper filters) — unless there is a manufacturing defect in the item.
Cancel Orders
- Barahstore has the right to cancel any customer's order in the event of a site malfunction, a price error, or stock shortage. The money will be refunded to the customer's bank account or card, and the customer has no right to demand that the product be provided.
Lack of alternative
- If the product to be replaced is unavailable, the customer will be contacted to obtain their permission to choose another product.
Cases of non-acceptance of replacement
Products that have been opened will not be replaced unless a manufacturing defect is proven, and products are considered non-replaceable if they are no longer covered by the warranty, such as:
- Misuse – Cutting – Breaking
- The product has been opened and is not in its normal condition.
- Failure to follow operating instructions
- The product was exposed to water and is not waterproof.
- Perform any external maintenance
- The device malfunctioned completely or partially due to the use of incompatible accessories.
Warranty and manufacturing defects
- If the product is inspected and found to be under warranty and a manufacturing defect is confirmed, the customer will be compensated with a new product and Barahstore will bear the shipping cost.
- A shipping label is sent to the customer, and the customer must deliver the product to the shipping company within 7 days of the date the label is sent.
- The delivery method is agreed upon with the customer according to the policy of each city and place of purchase, and the policy is cancelled if the customer does not make the delivery within the period.
Shipping cost
- The customer bears the shipping cost in case of exchange or return (unless the reason is a manufacturing defect).